TMnet's current problems have caused a world of hurt to online gamers like myself. The following are my experiences.
I live in Taman Tun Dr Ismail, the online games i play most frequently are World of Warcraft (WoW) and Counter-Strike: Source. The latter hasn't been adversely effected by the latest problems with TMnet's QoS -- i normally connect to servers in Singapore to play and average latency is <80ms. The WoW server i connect to is located on the West Coast US, and prior to the problems starting approx. 2 weeks ago, i enjoyed playable latency rates of 300-600ms. The best latency numbers i see now are 2000ms, regularly spiking to 4000-6000ms thus making the game unplayable.
There is nothing wrong with my equipment, if there were, i would probably be suffering with my Counter-Strike:Source play too, but that's been fine. There is something very wrong with TMnet's international links (i've also noticed a general slowdown when surfing my favourite soccer websites), in my case, its links with the US.
I have no idea what TMnet is doing to resolve the issue; calls to the TMnet Call Center at 1-300-88-9515 have been met with the busy tone today. Could the problem be intentional via the alleged traffic shaping (surely, TMnet can't do this without some sort of official notification -- it makes no exception in its Terms & Conditions against P2P downloading)? Could the problem be a hardware issue, and its just a matter of waiting several more days before the technicians clear it up? Most customers are probably like myself: all we ask for is a current word on the situation and what's being done to clear it up; its all about managing the customer's expectations, and that's an area which TMnet is handling particularly poorly right now.
Its really sad that the best source of information about TMnet's current issues is a privately owned blog, with next-to-nothing being published on its own corporate website. Its a further shame that TMnet advertises its service as a means to better enjoy online gaming (which is a very healthy and inexpensive form of personal entertainment), but its current woes make it impossible.
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